Terms & Conditions

  1. Passengers have to present at the bus terminal 20 minutes before departure time.
  2. Tickets considered invalid if the passenger does not appear on time.
  3. The tickets purchased is non-refundable.
  4. A child over 3 years old must have a ticket
  5. Reschedule the departure time is possible, but the passenger has to inform the company 1 day before departure. Rescheduling is possible for the same route only.
  6. Company will charge if the passengers’ luggage is more than 25kg as clothes suitcase only for big bus and 15kg for Vip Van.
  7. Prohibit items such as dangerous weapons, drugs, smuggling products, and pets are not allowed onboard.
  8. The company does not responsible for the loss of any valuable or fragile things stored underneath the bus.
  9. We do not provide pickup service.
  10. Passengers have to show their e-ticket to the inspectors to board the vehicle.
  11. Passengers can request to change their seat before departure if the one they prefer is not occupied.